I. FIRST CONTACT. People power
The benefits of connecting
An exercise in meeting: firing energy
II. THE 90-SECOND LAND OF RAPPORT. Natural rapport
Actions speak louder than words
People like people like themselves
Doing what comes naturally
III. THE SECRETS OF COMMUNICATION. It's not all talk; it's listening, too
Spotting sensory preferences
The benefits of connecting
An exercise in greeting: firing energy
pt. II. The 90-second land of rapport
"There's something about this person I really like!"
A really useless attitude
An exercise in attitude: triggering happy memories
Actions do speak louder than words
An exercise in congruity: words vs. tone
People like people like themselves
Doing what comes naturally
An exercise in synchrony: in and out of sync
pt. III. The secrets of communication
Stop talking and start asking!
An exercise in tonality: sound effects
Making sense of our senses
Visual, auditory or kinesthetic?
A self-test: what's your favorite sense?
Tuning in to sensory preferences
Spotting sensory preferences
Sensory preference profiles
An exercise in spotting preferences: brain lock
An exercise in eye cues: the eyes have it
Ingrid's hard-earned vacation
Appendix: the small things that make a big difference workbook.